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Your Privacy is Central to How We Run 365 raja

When you open an account with us, we take your personal information seriously.

Clear data handling practicesYour account controlPayment and contact transparency
Explore the Lobby Read FAQ
365 raja Your Privacy is Central to How We Run 365 raja
GET IN TOUCH

How to Contact Us About Your Privacy

Team online

Email Support

Send privacy questions to our data team. We respond to requests about your personal data within five business days. Include your account number and the specific information you need.

Live Chat

Open our live chat from the lobby or settings page. Our team can discuss account access, data requests, and privacy concerns during operating hours. Available seven days a week.

Account Settings

Review and update your personal details directly in your account settings. You can adjust contact preferences, verify your payment methods, and see recent login activity anytime.

HOW WE PROTECT YOU

Data Security and Your Account Control

Encryption and Storage

Your login details, payment information and account balance are encrypted and stored on secure servers. We use industry-standard protocols so your DANA, OVO, GoPay and QRIS transaction data remains private between you and our payment partners.

Cookies and Tracking

We use cookies to remember your preferences, keep you logged in, and understand how you navigate our lobby. You can manage cookie settings in your browser. Some cookies are essential for account security and payment processing.

Data Retention

We keep your account information active as long as you play with us. After closure, we retain transaction records and identity verification data for the period required by law, then securely delete or anonymize it.

Third-Party Sharing

We share your data only with payment processors, fraud-prevention services, and legal authorities when required. We never sell your personal information. Your deposit and withdrawal history stays between you, us and your payment provider.

Account Access Rights

You can request a copy of all data we hold about you, correct inaccurate details, or ask us to delete information, depending on local law. Submit requests via email or live chat and we'll confirm what we can do.

Security Updates

We monitor our systems for threats and update our security practices regularly. If we detect suspicious activity on your account, we'll contact you immediately via your registered email or phone number.

Frequently Asked Questions About Your Data

We collect your full name, date of birth, email, phone number, address and payment details. This information helps us verify your identity, comply with local regulations, and process deposits through DANA, OVO, GoPay or QRIS. We also track your account activity and login history for security.

We retain your account data, transaction history and identity verification records for the period required by Indonesian and international financial regulations. After that retention period, we securely delete or anonymize your personal information. You can request details about our retention timeline.

Yes. Open a data access request via email or live chat with your account number and we'll send you a complete record of information we hold. This includes your registration details, deposit and withdrawal history, device information and interaction logs. We aim to provide this within five business days.

We share data only with essential partners like payment processors and fraud-prevention services. We never sell your personal information to marketers or data brokers. Your payment method details remain encrypted and visible only to your bank, us and the payment rail you chose.

Your transaction details are encrypted end-to-end and processed through secure payment gateways. We don't store your full payment credentials. Your bank and payment provider handle the actual transfer, and we receive only a confirmation that your deposit cleared.

Contact our live chat or email support immediately. We'll verify your identity, review the activity and help you secure your account. If fraud is confirmed, we'll work with your payment provider to investigate. Always check your account regularly and update your password if anything seems unusual.

You can request deletion of certain personal data, depending on local law and whether you have an active balance or pending withdrawals. We'll keep transaction records needed for legal compliance. Submit deletion requests via email or live chat with your account number and we'll advise what we can remove.

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