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Your Account, Your Terms

When you open an account with 365 raja, you're entering into a straightforward agreement with us.

Account eligibility rulesDeposit and withdrawal policiesYour data and account access
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365 raja Your Account, Your Terms
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How to Reach Us About Terms Questions

Questions about how these terms apply to your account? Our support team in Makassar and across Indonesia handles term-related inquiries, account disputes and clarifications on policy. Reach us through the channels below during your local timezone — we respond to every message. If you need to dispute a transaction or report a terms breach, we'll investigate and get back to you within two business days.

Team online

Live Chat

Open the chat widget in your account lobby between 09:00 and 23:00 Indonesia time, seven days a week. Agents answer terms questions and escalate policy disputes to our compliance team.

Email Support

Send your terms query or account dispute to [email protected]. We read every message and respond within 24 hours on business days with a clear explanation or next step.

Account Settings

Log in, go to Settings → Account & Security, and submit a terms clarification request directly. This creates a ticket we track and resolve with full transparency.

SECURITY & DATA

How We Protect Your Account and Data

Our Terms & Conditions include strict commitments on data handling, account security and your right to access or delete your information.

Password Security

Your password is encrypted and never stored in plain text. We recommend changing it every 90 days and enabling two-factor authentication in Settings → Account & Security to add an extra layer of protection.

Transaction Verification

Every withdrawal request is verified against your account history and payment method on file. We flag unusual activity and may ask for additional proof of identity before processing large payouts to your DANA, OVO, GoPay or QRIS wallet.

Data Retention

We keep your account data, deposit records and game history for compliance and dispute resolution. After you close your account, we retain anonymised transaction records for three years, then securely delete them.

Third-Party Sharing

We never sell your personal information. Payment processors like DANA, OVO, GoPay and QRIS receive only the data needed to complete your transaction. Government agencies may request information where local law permits.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences and detect fraud. You can manage cookie settings in your browser. Disabling cookies may affect account access and gameplay features.

Data Request Process

Email [email protected] with the subject 'Data Access Request' and we'll send you a complete export of your account within 30 days. To request deletion, use the same process and we'll guide you through closure steps.

Questions About Our Terms & Conditions

You must be of legal age in your jurisdiction. Where local law permits, this is typically 18 years old or the legal gambling age in your region. We verify your age during registration. False age declarations will result in account closure and forfeiture of funds.

No. Each person is allowed one active account. If we detect multiple accounts linked to the same identity, phone number or payment method, all accounts will be suspended. Duplicate accounts breach these terms and may result in withdrawal delays.

Minor breaches may result in a warning. Serious violations—such as fraud, money laundering, or using software to automate gameplay—trigger immediate account suspension and forfeiture of any balance. We may report illegal activity to relevant authorities where local law requires.

Yes, we may update terms to reflect regulatory changes or platform improvements. We'll email you 14 days before major changes take effect. Continuing to use your account after that date means you accept the new terms. Material changes favour your rights, not the platform.

Withdrawals via DANA, OVO, GoPay and QRIS typically clear within one to five minutes after verification. Bank transfers may take one to two business days. We retain the right to delay withdrawals if identity or fraud checks are needed.

Suspension is temporary—we'll tell you why and when it ends. Closure is permanent and you cannot reopen it. A closed account forfeits any remaining balance unless we determine it was closed in error. Both are recorded in our compliance database.

Our core terms are the same worldwide, but access, eligibility and certain features depend on local law. In Indonesia, 365 raja operates where local law permits. If you move to a jurisdiction where we cannot operate, your account will be closed and funds returned to your original payment method.

Related Pages

365 raja Indonesia FAQ 365 raja Login Register About Us